INTAKE
How do I make an appointment? Complete a registration form online and email it through to our intake team. Intake meetings are held twice a week and clients are allocated to an appropriate therapist based on the needs of the client and availability (as all of our therapists work part-time). On acceptance of a referral, a therapist will call a client directly to book an initial appointment.Are there any wait times? Wait times vary throughout the year and between individual therapists, please contact reception on 9484 6299 for current wait times.
FUNDING/FEES
Are there any Medicare rebates for services? Yes, partial rebates are available with an eligible Medicare plan by a GP or Paediatrician are possible for Psychology, Speech, OT, Family Therapy and Group Therapy.Do I need the name of the therapist to get a referral? No not for MHCP, but please advise if you would like a particular therapist at the intake process. Yes, you do need a name for an Enhanced Primary Care plan.Are we NDIS registered? Yes, Crisalida is a registered NDIS provider for NDIA managed NDIS participants that have funding under Improved Daily Living Category only for Therapeutic supports. We can see NDIS participants who are Plan Managed or Self Managed for categories in addition to Improved Daily Living. These categories should fit in with services Crisalida provide - Psychology, OT, Speech, Groups, Art therapy and Music therapy.Do I have to get a referral? No, you are welcome to refer yourself or your child. However, you will not be able to access a Medicare rebate on fees charged unless referred by a GP, Paediatrician or Psychiatrist. You may be able to use Private Health Insurance if you self-refer, check with your Insurance Provider.
SERVICES
What is the difference between Psychology and Mental Health Occupational Therapy? The main differentiation is that mental health OT’s use foundational training in sensory-motor development and self-regulation, in addition to their Mental Health training.What is a Mental Health OT? A Mental Health OT has had further mental health training/clinical experience to provide focused psychological services under the Better Access to Mental Health Plan (eligible for GP referral/medicare rebate for individual and group work). At Crisalida, the majority of our Occupational Therapists are also experienced Mental Health providers - our OT’s often work to improve physical and sensory-motor skills, as well as facilitating stronger social, emotional and psychological skills and coping strategies. Can you see my child at their school/home? Some of our therapists are able to make a home or school visits within a reasonable distance from our centres. Please note that some schools have restrictions on external service providers, so please do check with your school to see if this is available. What is the difference between Psychology and Clinical Psychology? Following the completion of 4 years psychology training Clinical psychologists undertake a masters degree in assessment and treatment of complex and moderate to severe psychiatric disorders. Psychologists undertake 2 years supervised practise in an area of specialty such as counselling, developmental psychology or another area of interest to further develop their training. *Please note years of experience and additional training play a significant role in a psychologist’s or clinical psychologist’s suitability to work with any given client presentation. All of this is taken into account during the intake process.
FEEDBACK AND COMPLAINTS
Crisalida aims to provide you with the best service possible, and we are always trying to improve where we can. We are happy to hear from you about your experience and any suggestions you may have as to how we can do better. If you wish to give feedback, you can talk to the Crisalida Practice Manager on 03 9484 6299, via email at admin@crisalida.com.au or in person at 678 High Street, Thornbury 3071. If you’re not happy with the provision of supports and wish to make a complaint, you can speak with Crisalida Director – Melissa Bryan on 03 9484 6299, admin@crisalida.com.au
If you are an NDIS participant and are not satisfied or do not want to talk to this person, then you can raise a complaint with the NDIS Quality and Safeguards Commission by calling 1800 035 544 or emailing feedback@