Crisalida Cancellation Policy 

 We understand that sometimes cancellations cannot be avoided, however, late notice means that we are unable to offer the appointment to another family. Cancellations with less than 48 hours notice will incur a cancellation fee that is 100% of the appointment cost. For appointments on Mondays, notice of cancellation needs to be provided before 11am on the Friday prior.

Please note Medicare and Private Health funds do not cover cancellation fees and will be the responsibility of the client. As a courtesy, Crisalida sends appointment reminder text messages, however, we encourage all clients to keep a record of their scheduled appointments as cancellation fees still apply even if you do not receive a reminder. 

Wherever possible Crisalida will attempt to give clients a minimum of 48 hours notice when therapists have to change a scheduled appointment to provide services.  We hope you understand that occasionally due to personal circumstances (illness, family emergency etc) short notice may be unavoidable and that this is the nature of a private practice. 

Crisalida’s NDIS Cancellation Policy is that 100% of the scheduled appointment fee is payable and will be claimed by the provider using the participant's NDIS plan if no notice is given or less than 48 hours notice is provided. NDIS support fees are claimable for cancellations using the participant’s plan and there is no limit.

Please note: These cancellations are logged on the NDIS portal and will be noted at the time of review. In addition, providers have a duty of care to their participants and if a participant has an unusual number of cancellations then the provider should seek to understand why they are occurring.

How to cancel your appointment?

If you need to cancel your appointment, please call us on 03 9484 6299. If calling outside of business hours, please leave a detailed voicemail. You can also email admin@crisalida.com.au. We will return your call or email as soon as possible.